{"id":81,"date":"2005-04-13T08:01:13","date_gmt":"2005-04-13T14:01:13","guid":{"rendered":"\/?p=81"},"modified":"2005-04-13T08:01:13","modified_gmt":"2005-04-13T14:01:13","slug":"comcast-outage-yet-again","status":"publish","type":"post","link":"https:\/\/www.codedread.com\/blog\/archives\/2005\/04\/13\/comcast-outage-yet-again\/","title":{"rendered":"Comcast Outage Yet Again"},"content":{"rendered":"

Last week there was a massive internet outage with Comcast<\/a> (my internet provider). Users complained about it here<\/a>. The typical rants that are (sadly) true: All major ISPs over-subscribe their networks, the support personnel are clueless, etc. Well, yesterday the same thing occured again. <\/p>\n

I noticed Tuesday morning before going to work that I was experiencing an outage and when I got home, the same problem was there: no internet. I tried calling Comcast in the evening and got a busy signal several times. I then waded through their 6-levels-deep automated phone menus (aka \"barriers\") to find that \"There are no known outages\" and then \"Due to the high volume of calls we are experiencing, we are unable to answer your call at this time\". I finally tried going down one of the lesser used phone menu paths and got an actual live person to tell me that their entire internet service is down. Of course I got them to credit my account yet again, but I asked why it hadn't been updated in their phone system that there was a massive outage and she said \"We have only discovered it now\". Rrrrright. And you're also hoping that people will just get fed up with the lack of information from your phone system and give up (so you won't have to credit them).<\/p>\n

What scammers. It seems to me that when a company gets too big that it can't please the majority of its customers or react quickly when there is a problem they shouldn't be in business anymore. Comcast's network has been VERY poor lately. I experience some type of outage every night for at least 10-15 minutes (they must reset their servers or something). A few weeks ago I was experiencing problems getting through and they sent somebody out to replace my modem, then blamed my router.<\/p>\n

While I'm going to start looking at alternatives, I don't have much hope that I will be able to find anything that will match the current price. And maybe that's the problem.<\/p>\n","protected":false},"excerpt":{"rendered":"

Last week there was a massive internet outage with Comcast (my internet provider). Users complained about it here. The typical rants that are (sadly) true: All major ISPs over-subscribe their networks, the support personnel are clueless, etc. Well, yesterday the same thing occured again.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[6,11],"tags":[],"class_list":["post-81","post","type-post","status-publish","format-standard","hentry","category-life","category-technology"],"_links":{"self":[{"href":"https:\/\/www.codedread.com\/blog\/wp-json\/wp\/v2\/posts\/81","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.codedread.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.codedread.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.codedread.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.codedread.com\/blog\/wp-json\/wp\/v2\/comments?post=81"}],"version-history":[{"count":0,"href":"https:\/\/www.codedread.com\/blog\/wp-json\/wp\/v2\/posts\/81\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.codedread.com\/blog\/wp-json\/wp\/v2\/media?parent=81"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.codedread.com\/blog\/wp-json\/wp\/v2\/categories?post=81"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.codedread.com\/blog\/wp-json\/wp\/v2\/tags?post=81"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}